What is a Fincento?
Fincento is cryptocurrency exchange that exchanges "EFX" Erc-20 tokens to EUR and vice versa.
Which cryptocurrencies are supported by Fincento?
We currently support 1 cryptocurrency:
  • "EFX" Erc-20
Which currencies are supported by Fincento?
We support the following currencies:
  • EUR
What kinds of accounts are there?
All accounts on Fincento are private.
How do you acquire an account?

In order for you to be able to use our services, you will first need to provide us with different information. We gather this information for both your and our safety.

Registration is free of charge. Go to Sign up to acquire your account.

Can I withdraw the cryptocurrency I have deposited?

We have built our solution to enable you to exchange your cryptocurrency in a fast and secure manner.

In the case you wish to withdraw the cryptocurrency you have deposited on your wallet address with Fincento, please contact our support team. We are able to return cryptocurrency to the sending address it originated from.

How fast are the transfers?

The answer is: it depends. The time for an transaction to complete depends on how congested the Ethereum network is.

As a refresher, every transaction you submit to the Ethereum blockchain must be accompanied by a fee known as gas. You get to decide the amount you’re willing to pay for this gas fee by selecting gas price, i.e., the cost of each unit of gas and gas limit, i.e., the maximum total gas you’re willing to pay for.

When you click submit, your transaction goes into the pool of pending transactions. From there, Ethereum miners pick pending transactions and bundle them into a block of transactions.

Simply speaking, the mining process involves a competition among miners to solve what’s essentially a math puzzle (one that’s hard to solve but easy to verify once it’s been solved). The first miner who solves the problem gets to add a block of transactions to the Ethereum blockchain and collect the reward, which includes all the gas paid by the transactions in the block.

On an average day, it takes anywhere between 15 seconds and 5 minutes to process a transaction if you pay the standard gas price.

How fast does Fincento pay out?

When you accept a quote and the transaction is confirmed, the proceeds will immediately be paid out to your bank account.

How quickly the funds are credited to your account may be dependent upon your bank.

How do I secure my account?

Our security team has prepared a list of 7 recommendations for how to improve the security of your Fincento account. See our list below:

  1. Use a unique email address and password for your account You can use a secure password manager like LastPass or KeePass to easily keep track of your passwords and create more complex, secure passwords.
  2. Always make sure to check the domain address you are visiting: https://www.fincento.com Many phishing sites mimic fincento’s domain or website to trick you into telling them your personal details. Make sure you’re visiting the real site.
  3. Don’t click links or open unknown attachments in emails Unless you are absolutely sure the email was sent by fincento.
  4. Secure your email account and phone Enable fingerprint or passcode lock on your phone, use a secure email provider.
  5. Secure your computer Don’t install unnecessary software on your computer, or software from untrusted developers. If possible, consider using a dedicated computer or partition for fincento and trading. We recommend installing Linux, Chrome, a password manager plugin and nothing else.
  6. Subscribe to good antivirus software, and keep it updated
  7. Secure your internet connection Always use a wired connection if possible. If you must use WiFi, consider routing your traffic through a VPN.

Please note: these tips are not exhaustive. On top of the above, please exercise vigilance and educate yourself further about general online security.

Can I send Fincento an email?

You can email us on support@fincento.com. One of our members of staff will respond to your request.

Not receiving emails from Fincento

If you are unable to receive email from Fincento, please kindly follow the instructions below:

  1. Please ensure you have logged in to the correct email address which you used for your account registration on Fincento.
  2. Please check the spam folder in your email inbox.