In order for you to be able to use our services, you will first need to provide us with different information. We gather this information for both your and our safety.
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We have built our solution to enable you to exchange your cryptocurrency in a fast and secure manner.
In the case you wish to withdraw the cryptocurrency you have deposited on your wallet address with Fincento, please contact our support team. We are able to return cryptocurrency to the sending address it originated from.
The answer is: it depends. The time for an transaction to complete depends on how congested the Ethereum network is.
As a refresher, every transaction you submit to the Ethereum blockchain must be accompanied by a fee known as gas. You get to decide the amount you’re willing to pay for this gas fee by selecting gas price, i.e., the cost of each unit of gas and gas limit, i.e., the maximum total gas you’re willing to pay for.
When you click submit, your transaction goes into the pool of pending transactions. From there, Ethereum miners pick pending transactions and bundle them into a block of transactions.
Simply speaking, the mining process involves a competition among miners to solve what’s essentially a math puzzle (one that’s hard to solve but easy to verify once it’s been solved). The first miner who solves the problem gets to add a block of transactions to the Ethereum blockchain and collect the reward, which includes all the gas paid by the transactions in the block.
On an average day, it takes anywhere between 15 seconds and 5 minutes to process a transaction if you pay the standard gas price.
When you accept a quote and the transaction is confirmed, the proceeds will immediately be paid out to your bank account.
How quickly the funds are credited to your account may be dependent upon your bank.
Our security team has prepared a list of 7 recommendations for how to improve the security of your Fincento account. See our list below:
Please note: these tips are not exhaustive. On top of the above, please exercise vigilance and educate yourself further about general online security.
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